At Foneday it is always possible to return a product. Here we provide more information about our returns policy and warranty conditions.
You can easily register your product returns in your personal dashboard.
We attach great importance to correct returns reporting, where the correct reason for return is clearly indicated for each product. This way we can process your return faster and also use your feedback in the further development and optimization of our products. Therefore, please pay attention to the following points when registering and sending your return notification:
A product can be returned for various reasons. Below we list the reasons, including a brief explanation, that you can select when submitting a return notification.
1
The product has technical defects that prevent the touchscreen from working properly.
2
The product shows one of the mentioned colors during testing or was caused after the customer started using it.
3
The phone is on, but the screen is black. This was discovered during testing or after use by the customer.
4
It is assessed on a case-by-case basis whether the product is eligible for return. It is therefore important to take the following points into account for products that have been ordered incorrectly or are no longer needed to avoid disappointment.
5
The product you received does not match the product you ordered.
6
If the product has suffered transport damage during transport, it is important to report this to us as soon as possible, with a view to insurance work.
7
Because most displays are assembled by assembling several layers, there is a risk that the frame will come loose from the display.
8
In cases where the screen does provide an image, but is very weak, there may be back-light damage. This is a technical defect that can be discovered during testing or after use.
9
To make it easier for you, we have chosen to add 'does not function' as a return reason for smaller parts. The product is not working properly and this was discovered during testing or after use.
We offer a lifetime warranty on the vast majority of products from our range. There are some categories excepted, namely:
Products checked by the QIT team
(Contains a stamp with QIT)
LIFETIME WARRANTY
Service Pack displays and service pack parts
(When returning, the original packaging including all associated parts, such as stickers and plastic foil, must always be present.)
Factory warranty (3 months)
Batteries
12 months warranty
Tools
12 months warranty
Accessories
12 months warranty
Before you send a return to us, it is important to realize that we make a distinction between the reasons for a return notification. The following reasons may lead to a return notification:
Product(s) no longer needed / incorrectly ordered
Is the product still complete with the original packaging and does the product fall within the warranty conditions? We will then approve your return upon receipt.
Product(s) do not function properly
Does the product not work as it should? Send your product back free of charge and we will refund your purchase price or send you the product again.
Product(s) have transport damage
Does your product have transport damage? Then it is important to inform us within 24 hours of receipt. This way we can quickly solve this for you.
Product received incorrectly
You will receive a label from us. This label can be downloaded via your personal dashboard at RMA
Before you send a return to us, it is important to realize that we make a distinction between the reasons for a return notification. The following reasons may lead to a return notification:
1
Initially you will need a return label, which will contain your return number and our address details. We usually reimburse this label for you, but in some cases we ask you to take care of this yourself. Below you can read how that works.
Product(s) no longer needed / incorrectly ordered
In this case, we ask you to provide a shipping label yourself. Tip: have you made a return notification for which we have provided a shipping label? Then you can return these products in the same box.
Product(s) do not function properly
We will send you a shipping label. This label can be downloaded via your dashboard, under the heading 'Returns'.
Product(s) have transport damage
We will send you a shipping label. This label can be downloaded via your dashboard, under the heading 'Returns'.
Product received incorrectly
We will send you a shipping label. This label can be downloaded via your dashboard, under the heading 'Returns'.
2
Your return has been approved. Now it is important to pack the products properly and send them to us.
It is possible with us to combine multiple returns. To handle your return notification quickly, we do ask you to state the various return numbers.
Pay attention! Pack the products well. This way we prevent any transport damage en route to our warehouse.
In some cases, we cannot refund your products without the original packaging. Did the products arrive in Foneday packaging? Then this is no problem.
3
Product approved
After your return has been checked, it will be approved or rejected.
If your return has been approved, your products will be reimbursed as soon as possible in the form of store credit or credit
Product rejected :(
Has your return been completely or partially rejected? We can then return the products to you upon request. A rejection can have various reasons:
4
Shop credit: Immediately visible in your account after processing
Credit: Refunded to your account number known to us within 5 working days.
Do you return a product within 1 month of the invoice date? You will then always receive the price you paid for the product back from us. Is the product older than 1 month after the invoice date? We then determine the amount to be refunded based on the lowest price on the invoice or webshop.
We are available from Monday till Friday from 09:00 - 17:00 (CET)
