Shop credit usually results from completed returns. You can find your shopping credit in your Dashboard under Shop credit. Do you want to use your store credit to make a payment? Then fill in the "ShopCredits" option when completing your order. You can decide when and how much you spend. The current overview is always available in your Dashboard under Shop Credit.
A refund is possible when your return has been approved and you have chosen this payment method. Please note that this refund may take up to 5 business days to process.