What to do with Vanished Fingerprint on your Google Pixel after Screen Replacement?

FDX LITE

FDX Lite is an entry-level in-cell display with HD resolution, suitable for basic repairs in the lower price range. These screens are also rigorously tested to ensure stable operation and reliable performance, making FDX Lite a practical and controlled choice for cost-conscious applications within the in-cell segment.

Features	FDX LITE
Pixel resolution	High Definition (HD)
Refresh rate	Fast response
Includes	Camera holder, earpiece mesh and proximity bracket
Temperature	Low and controlled
360° Polarized	Supported
Oil resistant coating	Supported
Anti-glare	Supported
Front Glass	Anti-dust and fingerprint oil
Inspection	Tested before shipment
Warranty	Covered

Service Pack

Service Pack parts are original and manufactured in a certified environment by the device's original manufacturer.

Pulled

Pulled parts are 100% authentic and sourced from original pre-owned devices. They undergo strict testing and inspections to ensure the highest quality.

Refurbished

Refurbished parts have been removed from an original used phone, but the front glass has been replaced with glass that is equivalent to the original, while all other materials have remained authentic.

OEM-Equivalent

OEM-Equivalent parts are professionally assembled by a third party using components and materials equivalent to those of the original manufacturer. They are tested for basic functionality and offer a reliable alternative for a cost-effective repair.

FDX ULTRA

FDX Ultra is a Soft OLED LTPS display with bright, vivid colors and a smooth, precise touch. Thanks to its flexible COP design, the screen is thin, light and extra break-resistant. Each batch is rigorously tested for color, stability and performance, so professionals can count on reliable and consistent quality.

FDX PRO

FDX Pro is a Hard OLED display with sharp image quality, vibrant colors, and fast, precise touch. Thanks to the COF design, it delivers reliable performance in everyday use. Each batch is tested for stability and uniformity, so technicians can count on consistent quality at a competitive price.

FDX ELITE

FDX Elite is a premium in-cell display, developed in collaboration with the manufacturer for optimal quality. We continuously improve it through customer feedback and our expertise. This display is our most expensive option, but with the associated quality and service for a worry-free customer experience.

FDX PRIME

FDX Prime is a reliable standard in-cell solution, directly sourced from carefully selected manufacturers. The displays meet high in-cell quality standards and are rigorously tested to ensure consistent performance, reliability, and long-term usability. FDX Prime is suitable for daily professional use within the in-cell segment.

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Tips & Tricks

What to do with Vanished Fingerprint on your Google Pixel after Screen Replacement?

12-03-2024 • Reading Time: 2 min

A common problem that occurs with Google Pixel smartphones is the failure of the fingerprint scanner after replacing the screen. In this blog, we share effective solutions to address this problem so that your customer can continue to use their phone effortlessly.

Start by Checking the Flex Cable

Make sure the fingerprint scanner flex cable is correctly connected to the motherboard and that it is not damaged. This is important to check because it could be causing the problem. If this is not the case, you have an idea where the possible problem could lie. If the cable does connect properly to the motherboard, it is likely that the fingerprint scanner needs to be recalibrated. Below are the steps to do this:

The Step-by-Step Calibration of the Fingerprint Scanner:

(Note: These steps only apply to the Google Pixel 6 and newer models.)

Step 1: Turn off the cell phone.

Step 2: Press the power button and volume down button for three seconds to enter the quick boot mode.

Step 3: Connect the phone to the computer.

Step 4: Go to the calibration software and click on "Connect Device". Select the appropriate device.

If the device is not recognized, check the following:

Make sure Chrome has access to use USB devices. Go to Settings > Privacy and security > Site settings > Permissions > Additional permissions > USB devices.

Google Chrome permission

Disconnect and reconnect the USB cable. Then try to connect again.
Try a different USB cable.
For Windows users: Make sure you have downloaded and installed the Google USB driver. Here is the link for the driver. Follow the steps below:
1. Connect the Android device to your computer's USB port.
2. Open Computer Manager from Windows Explorer.

USB-driver installation

3. In the left pane of Computer Management, select Device Manager.

USB-driver installation

4. In the right pane of Device Manager, find and expand Portable Devices or Other Devices, depending on what you see.

5. Right-click on the name of the device you connected, then select Update Driver.

USB-driver installation

6. In the Hardware Update Wizard, choose Browse for driver software on my computer and click Next.

USB-driver installation

7. Click Browse, then locate the folder containing the USB driver. For example, the Google USB driver is located in android_sdk driver.

USB-driver installation

8. Click Next to install the driver.

Step 5: Click on "Install Software."

Step 6: Wait for the software to download.

Step 7: Disconnect the phone from the computer and reboot it.

The final step: Verify that you can reset the fingerprint and that it now works via: "Security & Privacy" -> "Unlock Device" -> "FingerPrint Unlock" -> "Agree Terms"

We hope the above tips and information have helped resolve the problem. However, should you still need assistance or have any questions, please do not hesitate to contact us. Our team is ready to further support you.