Tips to Prevent Damage to Popular Smartphones

As a mobile repair technician, you see devices come in daily with scratched screens, worn-out batteries, or damaged ports. Many of these issues are caused by everyday wear and tear. With the right advice, you can help customers prevent damage, reduce repairs, and at the same time increase your revenue by offering accessories.

Protection Against Drops and Impacts

Phone Cases

Advise your customers to use a sturdy phone case. For modern premium smartphones such as the iPhone 16 / 17, Galaxy S25 Ultra, and Pixel devices, a fall from just 1 meter can be enough to break the screen. A strong, shock-absorbing case ensures the device is better protected. Below, you’ll find our selection of cases to provide your customers with the best protection.

• Softcases
• Hardcases
• Booktype cases

Screenprotectors

Screen protectors prevent scratches, minor cracks, and impacts, reducing the need for costly display repairs. For repair technicians, they are an ideal upsell with every repair, increasing both customer satisfaction and revenue. Below, you’ll find our different types of screen protectors.

• Edge to Edge screenprotectors
• Case Friendly screenprotectors
• Privacy Glass screenprotectors
• Camera Glass screenprotectors
• UV Glass screenprotectors

Protection Against Moisture and Liquids

Even water-resistant smartphones are not fully protected against prolonged exposure to water. Rain, swimming, or humid environments can cause damage. Advise customers to use a NOVANL SplashSafe (Waterproof Phone Bag) for safe use around moisture.

Proper Charging

Quality Chargers

Poor-quality chargers can damage the battery or cause overheating. It is therefore important to offer high-quality chargers so that your customers can charge their devices safely.

Optimizing Charging Habits

Lithium-ion batteries stay in the best condition when they are charged regularly and not allowed to drop below 20% or exceed 80%. This prevents unnecessary wear and delays the need for battery replacement. Advise your customers to maintain these charging habits for a longer device lifespan.

Conclusion

Proper protection and responsible usage extend the lifespan of smartphones. Advise your customers on cases, screen protectors, water protection, and proper charging. This reduces repairs, increases customer satisfaction, and creates additional sales opportunities for accessories.

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