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06-03-2025

The 15 Most Frequently Asked Questions About Orders, Returns, and Deliveries at Foneday Answered

At Foneday, we believe in providing the best possible support to our customers. We understand that you may have questions when placing an order, receiving your package, or processing a return. To make things easier for you, we have gathered the fifteen most frequently asked questions and provided clear answers. In this blog, you'll find everything you need to know about orders, deliveries, returns, and payments, ensuring you always have the right information at hand!

Ordering & Pickup

1. Until what time can I place an order for same-day shipping?
You can place an order until the following times for same-day shipping (except on Saturdays):

PostNL: Before 8:30 PM (CET)

DHL: Before 7:00 PM (CET)

UPS: Before 7:30 PM (CET)

Note: Times and couriers may vary by country. Check here for the correct times and couriers per country.

If you order in time, your package will be shipped the same evening. You can also check our shipping rates for more details.

2. What can I do if I can’t find a product on the webshop?

Contact our Support team and let them know which product you are missing. They will work with our purchasing department to locate the product for you.

3. How do I know when a product is back in stock?

The delivery times for our products are listed on our webshop. If you have any questions about the availability of a product, our Support team is ready to assist you! Click on the envelope icon to receive a notification when the product is back in stock.

4. Can I still change the delivery address of my order?

We cannot guarantee it. Please contact our Support team as soon as possible. They will check if it's possible to change the delivery address of your order.

5. What time can I pick up my order?

You can pick up your order from Monday to Friday. The pickup time depends on when you place your order:

Ordered before 8:30 PM (Mon-Fri): pick up the next business day from 9:00 AM (CET).

Ordered after 8:30 PM (Mon-Fri): pick up the next business day from 12:00 PM (CET).

Ordered on Sunday before 4:30 PM: pick up on Monday from 9:00 AM (CET).

Want to be sure your order is ready? Keep an eye on your confirmation email.

6. Can I track my order?

Once your order leaves our warehouse, you'll receive a Track & Trace link to easily follow your package. You can find this link:

In the order confirmation email we send you.

In your personal dashboard under the "Track & Trace" section.

If you have any questions about the status of your shipment, feel free to contact us.

Returns & RMA

1. What should I do if I received a defective product?

Please report it through our RMA system. This will allow us to process your return as efficiently as possible. Please note our RMA terms and conditions.

Once your return is registered, we will inform you about the next steps.

2. Can I send multiple RMAs in one box?

Yes, you can send multiple RMAs in one box. Just make sure that all packing slips are included in the box, so our RMA department can process the return correctly.

Note: This is not possible if your RMAs contain batteries and you are returning them via DHL or UPS. In this case, the returns must be sent separately.

3. How can I get back the products that were rejected?

You can retrieve your rejected products by going to your Foneday dashboard and clicking on "Rejected Items." Here, you will see an overview of all the products that were rejected and are still at our location. From there, you can take the necessary steps to have them returned to you.

4. Where can I find my RMAs?

You can easily find your RMAs in your personal Foneday dashboard. Log in to your account and go to the RMA overview to check the status and details of your returns.

5. Why was my RMA rejected?

There can be several reasons why your RMA was rejected. The specific reason will be clearly indicated in your RMAs within your personal Foneday dashboard.

If you have any questions about the rejection, feel free to contact our Support team. We are happy to assist you!

6. Where can I find my invoices?

You can easily find your invoices in your personal Foneday dashboard. Log in to your account and go to the invoice overview to view the status and details of your returns.

In the top right corner, there is a filter that allows you to select the period of invoices you wish to view.

7. Where can I find my shipping label?

You can find it in your personal Foneday dashboard under the "RMA (Returns)" section. There, you'll see an orange button labeled "Packaging Slip." Click this button to download the shipping label. If your RMA hasn't been reviewed yet, you may not be able to download the shipping label just yet. Don't worry, your RMA will be reviewed as soon as possible!

Contact

1. My store credit has disappeared, what should I do?

No worries! Our system is well-secured, and your store credit will automatically return. If it takes longer than 24 hours for your store credit to appear again, feel free to contact our Support department. We’ll be happy to assist you!

2. Can someone call me?

No problem at all! Just send us a message with your phone number and let us know the reason you would like to be contacted. This will help us determine which department should call you.

Conclusion

We hope these answers help you find the information you're looking for. If you have any other questions, don't hesitate to contact us. Our Support team is always here to assist you! Thank you for your time and for reading this blog. We look forward to serving you again soon!

Stay up to date with the latest developments and updates by following our blogs and connecting with us on LinkedIn.

FDX LITE

Pour offrir à nos clients une option abordable, nous lançons FDX Lite. Ces écrans ont une résolution HD et offrent la meilleure qualité dans cette gamme de prix. Bien que nous effectuions des contrôles de qualité stricts, nous n'avons aucune influence sur le processus de fabrication. Les écrans FDX Lite sont accompagnés d'une garantie fabricant, mais les dommages à l'intérieur de l'écran ne sont pas couverts par la garantie.

Features	FDX LITE
Pixel resolution	High Definition (HD)
Refresh rate	Fast response
Includes	Camera holder, earpiece mesh and proximity bracket
Temperature	Low and controlled
360° Polarized	Supported
Oil resistant coating	Supported
Anti-glare	Supported
Front Glass	Anti-dust and fingerprint oil
Inspection	Tested before shipment
Warranty	Covered

Ces pièces sont originales et fabriquées dans un environnement certifié par le fabricant d'origine de l'appareil.

Ces pièces sont 100 % authentiques et sont soumises à des tests et à une inspection rigoureux après avoir été retirées d'un appareil d'occasion d'origine.

Ces pièces ont été retirées d'un téléphone d'occasion d'origine, mais la vitre avant a été remplacée par une vitre équivalente à l'original, tandis que tous les autres matériaux sont restés authentiques.

Ces pièces sont assemblées professionnellement par un tiers en utilisant des composants et des matériaux équivalents à ceux du fabricant d'origine.

L'écran Soft OLED est une solution LTPS-OLED de haute qualité offrant un excellent rapport qualité-prix. Grâce à sa conception COP flexible, il est fin, léger et moins fragile, tout en offrant des images lumineuses et éclatantes proches de la qualité OEM. La réponse tactile est rapide et précise, et chaque lot est rigoureusement testé en termes de couleur, de stabilité et de performance. Les techniciens de réparation professionnels peuvent ainsi compter sur une qualité constante, une compatibilité élevée et un écran fiable à l'aspect haut de gamme, sans le prix exorbitant.

L'écran OLED rigide est une solution OLED abordable qui allie une image lumineuse et nette à un prix compétitif. Sa dalle COF rigide lui confère une construction robuste et une excellente performance au quotidien. Les couleurs sont éclatantes, la luminosité est intense et la réactivité tactile reste précise. Chaque lot est contrôlé pour sa stabilité, son uniformité et sa sensibilité, garantissant ainsi une qualité constante aux techniciens. L'écran OLED rigide est idéal pour les clients recherchant un prix compétitif sans compromis sur la fiabilité et la clarté visuelle.

FDX Elite est notre produit premium, dans lequel nous travaillons en étroite collaboration avec le fabricant pour optimiser la qualité. Nous apportons des améliorations basées sur les retours clients et notre propre expertise. Grâce à notre influence directe sur le processus de production, nous avons une totale confiance en la qualité. C’est pourquoi nous offrons une garantie étendue sur ces écrans : même les dommages à l’intérieur de l’écran (normalement exclus de la garantie) sont couverts. Cependant, si un dommage est visible à l’œil nu, à l’intérieur ou à l’extérieur, la garantie devient invalide. Notre écran FDX Elite a une résolution FHD+ et sera l’option la plus chère en raison de sa valeur ajoutée et de sa garantie étendue. Avec cette qualité et ce service, nous visons à offrir une expérience sans souci à nos clients.

FDX Prime représente la norme de qualité in-cell achetée directement auprès du fabricant, tout comme chez d'autres fournisseurs sur le marché. Le choix du fabricant dépend de la qualité du lot de production, et les produits respectent les normes de qualité in-cell les plus élevées du marché. Les écrans FDX Prime ont une résolution FHD et sont livrés avec une garantie fabricant standard. Cela signifie que les dommages à l'intérieur de l'écran ne sont pas couverts.