NOVANL: Why premium phone accessories increase customer satisfaction at mobile repair shops

As a mobile repair professional, you know how it works: satisfied customers return, while dissatisfied ones stay away. Yet, things often go wrong over a detail that seems harmless, accessories. In this blog, we’ll show why premium accessories are not just an afterthought, but a key factor in customer satisfaction. You’ll also discover how they can strengthen your repair business and why more and more repair shops across Europe are choosing NOVANL.

Accessories are part of your service

Many repair shops rightly focus on parts like screens, batteries, and connectors, but for the customer, it’s all about the complete experience. Premium accessories make your repair service truly feel premium. Think of:

Chargers that remain safe during use
Cables that last for a long time
Screen protectors that stay firmly in place
Cases that fit well and retain their color

Customers notice the difference. Every time.

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Fewer complaints and returns with premium accessories

A satisfied customer doesn’t stop at a well-repaired phone, they notice the entire experience. From the moment they walk into your store to the moment they use their phone again, everything counts: how reliable the parts are, how solid everything feels, and how well the accompanying products perform.

By choosing premium accessories from NOVANL, you ensure that experience stays flawless. Durable chargers, sturdy protective cases, and high-quality cables complement the repair you’ve done. The result? Fewer complaints, fewer returns, and more time to focus on what you do best: repairing phones and making customers happy.

Why more and more repair shops are choosing NOVANL

NOVANL is not just a standard brand; what truly sets NOVANL apart is that it delivers not only high-quality accessories but also reliability and a professional image that enhances your repair shop.

Premium accessories tested for daily use
Reliable quality (fewer DOA units and returns)
Fast delivery across Europe
Perfect for repair shops looking to elevate their service

Whether you run a small repair shop or operate multiple locations, with NOVANL you offer accessories that strengthen your reputation instead of harming it.

Conclusion

Do you want less hassle, more satisfied customers, better reviews, higher margins, and a stronger store reputation? Then premium accessories aren’t a luxury, they’re an absolute necessity. With NOVANL, repair shops across Europe can effortlessly make that quality the standard.

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FDX LITE

To offer our customers an affordable option, we introduce FDX Lite. These screens have an HD resolution and provide the best quality within this price segment. While we conduct strict quality controls, we have no influence on the production process. FDX Lite screens come with a factory warranty, but damage to the interior of the screen is not covered by the warranty.

Features	FDX LITE
Pixel resolution	High Definition (HD)
Refresh rate	Fast response
Includes	Camera holder, earpiece mesh and proximity bracket
Temperature	Low and controlled
360° Polarized	Supported
Oil resistant coating	Supported
Anti-glare	Supported
Front Glass	Anti-dust and fingerprint oil
Inspection	Tested before shipment
Warranty	Covered

Service Pack

These parts are original and manufactured in a certified environment by the original manufacturer of the device.

Pulled

These parts are 100% authentic and undergo rigorous testing and inspection after being removed from an original pre-owned device.

Refurbished

These parts have been removed from an original pre-owned phone, but the front glass has been replaced with a glass equivalent to the original, while all other materials have remained authentic.

OEM-Equivalent

These parts are professionally assembled by a third party using equivalent components and materials to the original manufacturer.

FDX ULTRA

Soft OLED is a high-quality LTPS-OLED solution offering excellent value for money. Thanks to its flexible COP design, the display is thin, lightweight, and less prone to breakage, while delivering bright and vibrant visuals close to OEM-level quality. The touch response is fast and precise, and each batch is carefully tested for color, stability, and performance. This allows professional repair technicians to rely on consistent quality, high compatibility, and a dependable display that looks premium without the premium price tag.

FDX PRO

Hard OLED is an affordable OLED solution that combines bright, sharp image quality with strong price positioning. The rigid COF panel provides a solid construction that performs well in everyday use. Colors are vibrant, brightness is strong, and touch response remains accurate. Each batch is checked for stability, uniformity, and sensitivity, ensuring technicians can rely on consistent quality. Hard OLED is ideal for customers who want a competitive price without sacrificing reliable performance and visual clarity.

FDX ELITE

FDX Elite is our premium product, where we work closely with the manufacturer to optimize quality. We make improvements based on customer feedback and our own expertise. Due to our direct influence on the production process, we have full confidence in the quality. Therefore, we offer extensive warranty coverage on these screens: even damage inside the screen (which is normally not covered) is included. However, if damage is visible to the naked eye, whether inside or outside, the warranty becomes void. Our FDX Elite screen has an FHD+ resolution and will be the most expensive option due to its added value and extensive warranty. With this quality and service, we aim to provide a worry-free experience for our customers.

FDX PRIME

FDX Prime represents the standard in-cell quality, purchased directly from the manufacturer, just like other suppliers in the market. The choice of manufacturer depends on the quality of the production batch, and the products meet the highest in-cell quality standards in the market. FDX Prime screens have an FHD resolution and come with a regular factory warranty. This means that damage to the interior of the screen is not covered.