26-03-2024
Discover Foneday's long-term vision, where we are committed to providing quality repair parts and the best service. In this blog, we share why we focus on adding value and how this sets us apart in a rapidly evolving market. Learn more about our commitment to customer satisfaction and our pursuit of long-term relationships in the mobile repair industry.
As a wholesaler, we believe that a long-term vision enables us to add even more value in the mobile repair market. We believe it is essential to support repair stores by not only supplying the best quality of parts, but also by moving quickly and providing the best service. In this way, they can serve the end consumer as effectively as possible. Thanks to our long-term vision, we strive for further growth, allowing us to invest more in improving our wholesale operations, strengthening our team and optimizing our service. In our blog, we are happy to explain how we are specifically committed to supporting repair stores based on this long-term vision.
Phones come in different brands and models, and every year new models and even new brands are introduced. The well-known brands such as Apple, Samsung and Huawei are the most common. Many suppliers limit themselves to supplying repair parts for only the most well-known brands, because they know they sell quickly. However, Foneday also attaches importance to lesser known brands such as Oppo, OnePlus, Xiaomi and Wiko. Why? To ensure that the end consumer is not limited by the familiarity of a cell phone and can be helped immediately. We lower the threshold for consumers to choose repair over buying a new device, thanks to the availability of parts.
While repairing a cell phone, problems can occur that cannot always be avoided, even for a wholesaler like us or you as a mobile repair technician. We understand that these problems can have a variety of causes, but one aspect that we as wholesalers can have control over is the quality of the parts we supply. How do we do that? By performing extensive testing on the parts before they are shipped.
The Quality Improvement Team (QIT) is responsible for testing the parts we offer. The team strives to ensure that the quality of the parts does not hinder a successful repair, and that the end consumer does not suffer. The QIT team is assembled in China and consists of 25 to 30 experienced professionals. These team members have gained extensive experience at reputable manufacturers, where they worked as engineers or in other technical departments. As a result, they have in-depth knowledge of the parts we sell.
We understand the challenges mobile repair technicians face on a daily basis, and we are well positioned to convey this feedback to our suppliers. This allows us to improve the quality of parts and bring products to market that meet the needs of repairers.
While our quality team is committed to providing you with the best products, there may be times when a replacement product does not work properly for various reasons and needs to be returned. With the RMA process Foneday has developed, you can return products easily and quickly, and our team will review them quickly.
When it comes to warranty, we as a wholesaler are very flexible. It's important to us that customers can count on us. If a product is out of warranty, we are always willing to work together to find a mutually beneficial solution. For example, if a phone is damaged during a repair or the product is accidentally broken, our team in China will assess whether the product can be repaired. If our team can repair it and the product is still saleable, we will still arrange a refund for the customer. We value offering certain guarantees to our customers so that they do not face the challenges alone.
To ensure that a company remains successful in the marketplace in the long term, in addition to adding value, it is important to work well together internally and strive for satisfaction within the company. Without a clear structure, a company cannot function properly. A strong team is necessary to keep processes structured and a pleasant and organized work environment ensures that the team can add value to the market.
We recognize the responsibility we bear for the products we offer. Our goal is not to simply go along with trends or hypes, but to make a long-term, sustainable contribution. This is why we spend a lot of time researching the products we sell. We stand for choosing to extend the life of a phone rather than buying a new one. Read more about our vision and activities for a more sustainable future.
At Foneday, we strive daily to improve ourselves on all fronts: our service, products, webshop and working environment. In this way, we can take steps as a company to become Europe's largest online one-stop shop. We value our relationship with repair stores and end consumers and consider them as essential partners, because we believe that cooperation is necessary to achieve a better future.
We hope this blog has given you a clear picture of Foneday's vision. Keep following us for further insights as more blogs are planned. Do not hesitate to contact us if you have any questions; we are always here for you!
