You’ve installed a display and everything is working properly. A few days later, your customer comes back: a spot has suddenly appeared on the display, even though, according to the customer, the device hasn’t been dropped or damaged. A difficult situation for any repair technician. That’s why the FDX Extra Warranty provides additional peace of mind for internal display defects that occur after installation.

In this blog, we explain what the FDX Extra Warranty covers, which defects are covered, and what this means for you as a smartphone repair technician.

What is the FDX Extra Warranty?

FDX is our own premium display range for professional smartphone repair technicians. Because we thoroughly check the quality and continuously invest in product development, we can offer a warranty on FDX displays that goes beyond what is standard in the market. The FDX Extra Warranty also covers internal display defects that occur after installation.

This gives you, as a repair technician, extra peace of mind after installation.

Which defects are covered by the FDX Extra Warranty?

The FDX Extra Warranty covers internal defects in the display panel without visible external damage. Examples include:

• OLED leakage

• LCD leakage

• Lines on the display

As long as there is no visible external damage, such as broken glass, cracks, or scratches, the defect is covered by the warranty.

Why is extra warranty important for smartphone repair technicians?

A display issue that only becomes visible after the repair can be frustrating for both you and your customer. With the FDX Extra Warranty, you have greater peace of mind in situations like these. This allows you to provide your customers with better service, knowing that you can still rely on the warranty after installation. This helps you resolve issues properly and professionally, contributing to higher customer satisfaction and greater confidence in your repair service.

What should you do if an FDX display develops a defect after installation?

If an FDX display develops an internal defect after installation, without visible external damage such as broken glass, cracks, or scratches, you can submit the display for warranty.

Want to know how to submit a return to Foneday? Watch our step-by-step video.

Still have questions? Check out our FAQ below. Can’t find your question? Feel free to contact our customer service team. Our team will be happy to help!

FAQ

What do we consider external damage to a display?

External damage to a display refers to visible physical damage, such as broken glass, cracks, or scratches.

Is OLED leakage covered by the FDX Extra Warranty?

Yes. The FDX Extra Warranty covers OLED leakage caused by an internal panel defect, as long as the display has no visible external damage, such as broken glass, cracks, or scratches.

What is OLED leakage?

OLED leakage is a defect in the OLED panel where damaged pixels can cause dark or coloured spots to appear on the display. These spots can spread across the screen.

What is LCD leakage?

LCD leakage is a defect in the LCD panel where damage to the liquid crystals can cause dark or coloured spots to appear on the display. These spots can spread across the screen.

Is LCD leakage covered by the FDX Extra Warranty?

Yes. The FDX Extra Warranty covers LCD leakage caused by an internal panel defect, as long as the display has no visible external damage, such as broken glass, cracks, or scratches.

Are lines on a display covered by the FDX Extra Warranty?

Yes. Lines caused by an internal panel defect are covered by the FDX Extra Warranty, as long as the display has no visible external damage, such as broken glass, cracks, or scratches.

Can a defect that occurs after installation be covered by the warranty?

Yes. Internal display defects that occur after installation are covered by the FDX Extra Warranty, as long as the display has no visible external damage, such as broken glass, cracks, or scratches.

Is physical damage covered by the FDX Extra Warranty?

No. The FDX Extra Warranty only covers internal display defects. If there is visible external damage, such as broken glass, cracks, or scratches, the display is not covered by the FDX Extra Warranty.

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