A wrongly ordered screen, a defective part, or shipping damage: every repair technician will encounter a return sooner or later. While returns cannot always be avoided, they are part of working with fragile and technical repair parts. In such situations, you naturally want the return process to be fast, clear, and free from unnecessary delays.

That is why we have designed the Foneday return process to be as simple and transparent as possible. In this blog, we explain step by step how to submit a return request, which conditions apply, and what happens after your return has been registered. This way, you know exactly what to expect and can handle any returns efficiently.

How Does the Foneday Return Process Work?

Processing returns in the phone and tablet repair industry requires more control than in many other sectors. Parts often need to be technically inspected before a return can be approved. That is why our return process consists of four clear steps:

1. Request a Return
2. Send the Return
3. Return Evaluation
4. Return Completion

Step 1: Request a Return

Would you like to return one or more products? You can easily submit a return request through the returns system in your dashboard.

The system allows you to include products from multiple orders in a single return request. When registering your return:

• Select the product(s) you wish to return. You can search by SKU or product name.
• Specify a return reason for each product.
• Choose how you would like to receive your refund: as store credit or as a credit note. A credit note is issued including VAT, while store credit is issued VAT-free. Please take this into account when selecting your preferred refund method.

👉 Submitting a return request only takes a few moments. Watch the video below for a clear step-by-step walkthrough of the process.

https://youtu.be/wtEhw26LHSo?si=xhRrJrw7kZrQTqRK

After you submit your request, it will first be reviewed by our team. During this review, we verify whether the request complies with the applicable warranty and return conditions. Based on this assessment, we determine whether the RMA is approved for shipment and whether the shipping costs will be covered by Foneday or if you will need to purchase a shipping label yourself.

When Will You Receive a Shipping Label from Foneday?

You will receive a shipping label from Foneday in the following cases:

• A defective product
• Shipping damage
• An incorrectly delivered product

In the following situations, you must arrange your own shipping label:

• An incorrectly ordered part
• A part that is no longer needed

Step 2: Send Your Return

Once your return request has been approved, you will receive a confirmation and can send the products back to us.

Please note the following:

• Always include the return packing slip in the package.
• Clearly display the RMA number (#RM….) on the outside of the package.
• If you are using a shipping label provided by Foneday, the RMA number will usually already be included on the label.
• Pack the products carefully to prevent damage during transit.

Sending Multiple Returns in One Package?

If you are sending multiple returns in a single package, make sure to keep the different returns physically separated, for example with an elastic band or in separate bags. In addition, include all corresponding packing slips in the box. This allows our returns team to easily match each return to the correct RMA number.

Please note: A return shipment containing batteries must not be combined with other returns. This is due to IATA regulations that we, as a supplier, are required to comply with.

👉 Want to learn more about IATA regulations and shipping batteries? Read our blog: How IATA Regulations Affect Orders and RMAs at Foneday.

Step 3: Return Assessment

Once the products have been received, they will be inspected by our returns team.

The assessment depends on the stated return reason and the condition of the product. Each item is evaluated individually to determine whether the return is approved or rejected.

👉 Not sure whether your return meets the requirements? Please refer to the Returns section for a complete overview of all return reasons and their corresponding conditions. If you still have questions, our support team will be happy to assist you.

What Happens if a Return Is Approved?

When a product is approved, we process the refund on the same business day using the selected refund method.

What Happens to a Rejected Product?

If a product is rejected, you will always receive a clear explanation of the reason for the rejection. This ensures that you understand exactly why the product does not qualify for return processing.

Rejected products remain available to be returned to you. In the dashboard, under "Rejected Items", you can easily request to have these products shipped back to you.

👉 Do you have questions about the assessment of your return? Please contact our support department by email. Always include your RMA number in the subject line of your message so that we can assist you more quickly.

Step 4: Refund

Once the return has been approved, the refund will be processed according to the method you selected.

Store Credit

If you choose store credit, the amount will be added to your account on the same business day that the return is processed, and you can use it immediately for your next order.

Credit Note / Refund

If you choose a refund, the amount will generally be credited to your account within three business days. The exact processing time may vary depending on your bank.

Always Stay Updated on the Status of Your Return

We will keep you informed by email throughout every step of the return process. In addition, you can track the current status of your return in your dashboard under the Returns section.

If you have any questions about an ongoing RMA or would like more information about the status of your return shipment, please feel free to contact our support department. We will be happy to assist you.

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