At Foneday, we always strive to deliver not only the best products but also the best service to our customers. An important aspect of that service is complying with the latest regulations and safety standards, especially when it comes to shipping products that could be potentially hazardous, such as batteries. Recently, we have updated our return procedure to comply with IATA regulations (International Air Transport Association), and we would like to inform you about these changes and their importance.

What has changed in the return procedure?

The new rules are in place to improve safety and comply with strict regulations for transporting hazardous goods, such as batteries. The key change is that batteries must now be registered separately for return, apart from other products. This means you can no longer send batteries back together with other items in one shipment. Once the batteries are registered separately, you can return them safely following the carrier's instructions. The return label for the package containing batteries can be easily arranged through the respective carrier.

Additionally, it is important that the boxes used for returning products without batteries do not contain any battery markings. These are the symbols or warnings indicating that batteries are present in the box. If these markings are present, carriers like UPS may block your shipment. Therefore, ensure that your boxes are free of battery markings to avoid delays and issues during transport.  

The Importance of Complying with IATA Regulations

At Foneday, we consider compliance with IATA regulations to be of utmost importance for the safety of both the carriers and the recipients of our products. Batteries can be hazardous, especially during transport, which is why they must be handled correctly. Since batteries are classified as dangerous goods, strict rules exist for their packaging, labeling, and shipping. By adhering to these guidelines, we ensure that all shipments are handled safely and efficiently, preventing potential risks or incidents. We take this responsibility seriously to safeguard everyone’s safety.

How This Change Improves the Process

We understand that changes in procedures can sometimes mean a bit of extra work, but we believe these adjustments will actually contribute to an improved return service. Together with UPS and our Dangerous Goods department, we have developed an optimized return process for batteries to make it as easy as possible for you as a customer. This new approach not only ensures that we comply with international regulations, but also makes it easier for you as a mobile repair shop to handle return shipments without unnecessary delays or complications.

What Does This Mean for the Future?

At Foneday, we are constantly working on optimizing our systems and processes to better serve you. Compliance with IATA regulations is an essential part of this optimization, not only because it helps us adhere to the law, but also because it ensures the safety of all parties involved. We want to make sure that your return shipments are processed safely, quickly, and without any issues.

If you have any questions about this change or need assistance with registering a return, please don’t hesitate to contact our customer service team. We are always here to help. Thank you for your understanding and cooperation with this important change. Together, we’ll ensure that your return experience with Foneday is as smooth as possible.

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