The Top 5 Most Common Phone Repairs

Summer has arrived, which means many people are going on vacation, attending festivals, or spending more time on outdoor terraces. With everyone spending more time outside, the chances of phones getting damaged or suffering water damage increase. For you as a repair technician, this means an uptick in the number of repairs. In this blog, we explore which phones require repairs most frequently so you can prepare and be fully equipped for the summer season.

How Often Are Phones Repaired?

Market research and analysis of consumer reports show that many mobile phone users need to have their phones repaired from time to time to keep them functional. This percentage ranges from 20% to 40% of all smartphone owners, depending on usage patterns and the device's durability.

One of the most common issues smartphone users face is a broken screen. This problem far exceeds other types of repairs. The percentage of all mobile repairs related to screen issues is even between 50% and 70%.

The Top 5 Most Common Phone Repairs

Based on various sources and our own analysis, we have compiled a top 5 list of the most common repairs.

1. Screen Replacement

One of the most common repairs is screen replacement. This is not surprising, given how fragile screens can be. Dropping the phone, bumping it against hard surfaces, or applying pressure to the screen can easily cause it to crack. During repairs, it is crucial to replace the screen with a high-quality one. Depending on the customer's budget, you can quickly order and replace a phone screen.

Fortunately, screen damage can be prevented by using a good protective screen protector and phone case.

2. Battery Replacement

Many smartphone users experience issues with batteries that drain quickly and deteriorate over time. Batteries can lose their capacity to hold a charge, resulting in more frequent charging. To maximize battery life, it is important to avoid overheating and keep the battery level between 20% and 80%. Preferably use certified cables instead of alternatives, as these contribute to longer battery life. When replacing the battery, customers must receive a high-quality replacement battery if the current battery is no longer functioning well. Therefore, choose a ServicePack or an OEM-equivalent battery.

3. Water damage

Water damage can cause significant issues with the device, such as unresponsive touchscreens or even complete device failures. Although most modern smartphones offer some degree of water resistance, they are not fully waterproof. To prevent water from reaching the device during swimming or a day at the beach, using a Waterproof Phone Bag is an excellent choice for your customers.

4. Charging port repair

A malfunctioning charging port is one of the most common repair issues. These problems can range from slow charging to the phone not charging at all. Dust, dirt, and regular wear and tear can contribute to charging port issues.

5. Problems with the home button 

When a home button malfunctions, various problems can arise. Users often experience navigation issues, limited access to certain functions, and difficulties locking and unlocking the phone. To resolve this issue, it is necessary to repair or replace the home button.

Which Phone Models Are Most Frequently Repaired?

To give you insight into which smartphone models are most frequently repaired, we have compiled a top 5 list based on customer purchases, user search queries, and customer analysis. These models are the most common:

1. iPhone 11 
2. iPhone 12
3. Samsung A54
4. For Oppo A16
5. Xiaomi Poco X4 Pro

Tools for Common Repairs

To perform repairs accurately and carefully, it is important to have the right tools. Below is an overview of various types of repair tools:

Precision Screwdrivers

For replacing a phone screen, it is useful to use a Pentalobe screwdriver for removing the special screws at the bottom of the device and a Phillips screwdriver for removing internal screws.

Opening Tools

An opening tool is used to open parts of a phone. An ESD spudger is very handy for carefully opening the housing without worrying about static electricity damaging the device. A SIM card eject tool is used to safely and easily remove the SIM card from the device.

ESD Products

For a safe and antistatic workspace, it is important to have the right ESD tools to prevent unnecessary damage during repairs.

Cleaning products

To remove stubborn dirt from a charging port or other parts of the device, cleaning products like the Rubber Dust Blower and Microfiber Cleaning Wiper Industrial Cloths are ideal.

Summary

On average, one in five phone users needs to have their mobile phone repaired, with more than half of these repairs related to broken screens. Other common repairs include battery issues, water damage, charging ports, and home button problems. To reduce the risk of repairs for your customers, it is useful to offer products such as screen protectors, phone cases, certified cables, and Waterproof Phone Bags. Additionally, it is wise to have the right tools to ensure repairs go smoothly, such as screwdrivers, opening tools, antistatic products, and cleaning supplies.

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