As a repair technician, you regularly face the same question: which type of screen best fits your customer’s needs? Suppliers offer a wide range of options, from original to compatible qualities. But even within the original category, there are important differences.

In this blog, we dive into three common choices: Service Pack, Refurbished, and Pulled screens. Although all three are considered “original,” they differ clearly in origin, quality, and price. After reading, you’ll know exactly which type of screen to use in each situation.

The differences between original screen qualities

Although all three fall under “original,” the differences mainly lie in origin, finishing, and performance.

Service Pack screens

Service Pack screens are original screens that come directly from the manufacturer and are produced in a certified environment.

• Fully original and produced according to OEM specifications
• Completely new (no used parts)
• Support for features such as True Tone and Face ID

This is the highest quality you can offer as a repair technician, as these are original factory screens.

Pulled screens

Pulled screens are original screens removed from used devices and carefully tested. Within the pulled category, there are different quality grades: A, B, and C.

In this case, only A-grade screens are offered. This is the highest quality within the pulled category and provides a reliable solution for repairs where both price and performance are important.

Pulled A-grade

• Original OLED/LCD panel
• Little to no signs of use
• Highest quality within the pulled category
• Support for features such as True Tone and Face ID

Want to learn more about the different pulled grades?

Read: Pulled A, B and C parts: the differences explained for repair technicians

Refurbished screens

Refurbished screens feature an original OLED/LCD panel, combined with new, equivalent glass.

• Original OLED/LCD panel
• New glass layer including lamination and touch layer
• Good balance between price and quality
• Support for features such as True Tone and Face ID

→ Ideal for customers who want to save costs while still opting for original quality.

When do you choose which original screen quality?

As a repair technician, the right choice depends on the device, your customer’s expectations, and their budget. Once you have this clear, you can confidently choose the best option.

High-end devices (such as iPhone and Samsung S/Ultra)

Choose: Service Pack schermen or Pulled A-grade schermen

Customers in this segment expect:

• Perfect color accuracy
• Optimal touch responsiveness
• No visible imperfections

→ This is where you don’t want to compromise on quality.

Standard repairs (price–quality balance)

Choose: Refurbished screens

• Lower price than new
• Reliable performance
• Suitable for everyday use

→ This is often the most reliable middle ground.

Common mistake when choosing an original screen

As a repair technician, it can sometimes be challenging to choose the right quality within your customer’s budget and expectations. A common mistake is opting for the cheapest option. However, cheaper is not always the best choice. The supplier you source from also plays an important role.

Original screens are usually more expensive than compatible alternatives, but they offer quality that is closest to the original. Still, it is wise as a repair technician to test each screen beforehand. This ensures that the performance matches what you expect.

This helps you prevent:

• Returns
• Warranty costs
• Loss of time
• Dissatisfied customers

Want to learn more?

Read: Why you should test smartphone screens before installation

Conclusion

Choosing the right original screen comes down to balancing quality, price, and expectations.

Service Pack → maximum reliability and quality

Pulled → flexible and budget-friendly

Refurbished → strong price-quality ratio

By making a conscious choice for each repair, you not only increase your margins but also improve customer satisfaction.

Looking for consistent screen quality?

Do you prefer working with a supplier that thinks along with you, delivers quickly, and offers reliable quality?

Want to be sure of consistent quality and fewer returns? Explore our range of Service Pack, Refurbished, and Pulled screens, or get in touch for personal advice.

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